Privacy Policy

Last updated: 01/09/2025

AKENA SERRIS is committed to maintaining the confidentiality and protection of your personal data. This privacy policy explains what information we collect, why we collect it, and how we use it in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller is:

• AKENA SERRIS, simplified joint-stock company with a single shareholder (SASU)

• Headquarters: 10 Rond-Point de la Corbinerie, 44400 Rezé, France

• Email: serris77@hotels-akena.com

• Phone: +33 1 86 64 44 44

2. Data Collected

We collect various types of data, including:

• Identity and contact details: name, first name, email address, phone number.

• Reservation information: stay dates, specific preferences.

• Browsing data: IP addresses, cookies, browsing preferences.

• Payment data: information required for transaction processing (via secure partners).

3. Purpose of Data Processing

The data collected is used for the following purposes:

1.Reservation and stay management: to confirm, manage, or modify your reservations.

2.Communication: to respond to your inquiries or send information about your reservation.

3.Marketing: to send you offers and promotions (with your explicit consent).

4.Website improvement: to analyze site usage and enhance user experience.

5.Legal compliance: to fulfill legal and regulatory obligations.

4. Data Sharing

Your personal data may be shared with:

• Booking partners (if applicable).

• Service providers such as payment processors, website hosting, or customer relationship management services.

• Legal authorities if required by law.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined above:

• Reservation data: 3 years after your last stay.

• Marketing data: until you withdraw your consent.

• Legal and accounting data: the legally required duration (10 years).

6. Your Rights

In accordance with GDPR, you have the following rights:

• Access: to review your data.

• Rectification: to correct inaccurate information.

• Erasure: to request the deletion of your data (subject to legal obligations).

• Portability: to receive your data in a readable format.

• Objection: to refuse the processing of your data, especially for marketing purposes.

• Restriction: to limit the processing of your data in certain circumstances.

To exercise your rights, contact us at:

• Email: serris77@hotels-akena.com

• Postal address: 13 Impasse Dorothée Le Maître, 77700 Serris, France.

7. Cookies and Similar Technologies

We use cookies to:

• Improve site performance and security.

• Personalize your user experience.

• Analyze website traffic.

You can configure your browser to accept or refuse cookies at any time.

8. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, alteration, or destruction.

9. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Updates will be posted on this page with a revision date.

If you have any questions regarding this privacy policy, you can contact us at serris77@hotels-akena.com.